Shipping & Delivery Information

🚚 Shipping & Delivery Information

We offer two shipping options based on your needs — Free Standard Shipping or Lightning Fast Turnaround with Paid Shipping.

🟢 Free Shipping (Standard Delivery)

Our most budget-friendly option.

• Most orders arrive in 9–14 business days
• This includes production time + shipping
• Delivery speed depends on your location (East Coast is faster)
• No guaranteed delivery date
• Orders with multiple designs may need extra time

📄 Learn more about free shipping

⚡ Paid Shipping (Lightning Fast Turnaround)

Need it fast? Choose paid shipping and we’ll move your order to the front of the line.

• Orders placed before 3PM EST get same-day proofs
  (Mon–Fri, non-embroidered products only)
• Embroidery proofs are sent next business day
• Production starts after proof approval
• Most orders arrive in 2–5 business days, depending on location
• NYC area: ~2 days | West Coast: ~5 days
• Orders with many line items may need slightly more time

📄 See how Lightning Fast Turnaround works

📦 Shipping Methods

We choose the best method based on your order type, delivery speed, and location.

• UPS Ground
• UPS 3 Day
• UPS 2nd Day Air
• UPS Next Day Air

🔍 Track Your Shipment

We’ll send you a tracking number as soon as your order ships.

Want to check manually? Use the Customer Center to:

• View order status
• Track your shipment
• Print invoices
• Review proofs

Just enter your order number and shipping ZIP code — no login required.

📎 Related Help Articles

• 🧾 Estimate shipping time
• 🧭 Customer Center – order status & tracking
• 📄 Order Process Overview

📞 Still Need Help?

We’re happy to assist:

• 💬 Live Chat or Phone: Monday–Friday, 9:30 AM – 6:30 PM EST
• 📧 Email: [email protected]