Trouble Placing an Order

🛠 Trouble Placing an Order?

We’re here to help! If you're running into issues during checkout, here are the most common causes and how to fix them:

💳 Trouble with Payment?

• Card declined or error message?
  Double-check that your billing address and card details are entered exactly as shown on your statement.
• Using a prepaid card?
  Sorry — we don’t accept prepaid or gift cards at this time.
• Still not going through?
  Try a different card, or contact your bank. You can also call us to place your order by phone.

🌐 Website Not Responding or Crashing?

• Try switching browsers (Chrome or Safari recommended)
• Clear your cache and cookies
• Enable JavaScript in your browser settings
• On a work or school network? Try a personal device or mobile hotspot

🧾 Can’t Add Items or Proceed to Checkout?

• Make sure you’ve selected a product color, quantity, and print locations
• Your design must include text, clip art, or an uploaded file
• For embroidered products, make sure you upload a logo or request help

👤 Trouble Logging In?

You don’t need to log in to place an order — you can check out as a guest.
Need to access past orders or saved designs?
🔗 Use the Customer Center

🧭 Still Need Help? Try These Common Fixes:

• 🔄 Edit or remove items from your shopping cart
• 📦 Estimate your shipping time before placing your order
• 👤 Create an account (optional)
• 🎨 Use the same design on different shirt colors or styles
• 🧾 Order a sample
• ✅ Check out and complete your order

📞 Still stuck?

We’re here to help:

• 💬 Live Chat or Phone: Monday–Friday, 9:30 AM – 6:30 PM EST
• 📧 Email: [email protected]